Methods

  • Interactive presentation
  • Individual exercises
  • Group exercises

Duration

2 days

Seminar contents

  • Frictional losses due to conflicts and their effects
  • What factors lead to conflicts? Exposing taboos
  • Are you a fighter or a diver? Which conflict style do you prefer?
  • You will learn about the most common forms of conflict
  • The anatomy of conflict. When conflicts escalate
  • De-escalation strategies, mediation procedures for major conflicts
  • How to develop and implement professional conflict resolution strategies
  • Conflict resolution in practice: between colleagues, with superiors and employees
  • The six rules for positive conflict resolution
  • The development of early warning systems
  • Developing a conflict culture in the company