Interkulturelle Kompetenz - merg-and-more.ch https://merg-and-more.ch/en Mon, 16 Dec 2019 17:00:54 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://merg-and-more.ch/wp-content/uploads/2019/11/cropped-merg-and-more_Icon_512-32x32.png Interkulturelle Kompetenz - merg-and-more.ch https://merg-and-more.ch/en 32 32 Entsendungscoaching https://merg-and-more.ch/en/product/entsendungscoaching/?utm_source=rss&utm_medium=rss&utm_campaign=entsendungscoaching Sat, 30 Nov 2019 23:19:01 +0000 https://merg-and-more.ch/?post_type=product&p=299 You will learn how to prepare specifically for a foreign culture to ensure a successful long-term stay. You learn to lead teams in the respective cultures and to be familiar with national circumstances in detail.

 

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Methods

  • Input
  • Analyses of negative case studies.
  • Drawing comparisons between the German and the foreign culture
  • Case studies from relevant business situations
  • Practical tips from native speakers of the target country

Duration

2 days

Target group

Employees who are sent to a foreign culture for a longer period of time.

Previous knowledge

"Intercultural Competence" Foundational seminar

Seminar contents

  • Important background information about the respective country (history, political situation, religious characteristics, moral values).
  • Business etiquette in the respective country
  • Target-oriented concrete interaction with domestic employees, colleagues and teams
  • Verbal and non-verbal communication (typical stumbling blocks)
  • Hierarchy formation & dealing with hierarchical structures
  • Dealing with feedback & criticism in the respective culture
  • Timing - dealing with time (monochronic and polychronic)
  • Know-how, “Do’s" and “Dont’s" for dealing with international clients, business partners and colleagues
  • Project work/management on-site
  • Conflict management and prevention in the respective culture
  • Dealing with culture shock

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]]> Regionalbezogenes Training https://merg-and-more.ch/en/product/regionalbezogenes-training/?utm_source=rss&utm_medium=rss&utm_campaign=regionalbezogenes-training Sat, 30 Nov 2019 23:05:07 +0000 https://merg-and-more.ch/?post_type=product&p=296 You will learn about and understand cultural differences of other continents or regions. You will be sensitised to prepare and adapt to working in these regions using models (e.g. Hofstede) and practical business situations.

 

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Methods

  • Input
  • Analyses of negative case studies
  • Drawing comparisons between the German and the foreign culture
  • Case studies from relevant business situations
  • Practical tips from native speakers of the target country

Duration

2 days

Target group

Employees and managers from sales and service who come into more extensive contact with people from a particular cultural background.

Previous knowledge

"Intercultural Competence" Foundational seminar

Seminar contents

  • Business etiquette in your respective region
  • Target-oriented interaction with national employees, colleagues and teams
  • Communication styles (model: high and low context)
  • Working and management styles in the respective cultures
  • Know-how, “Do’s" and “Dont’s" for dealing with national customers and business partners
  • Intercultural presentations, lectures and negotiation skills and meetings
  • International project work/management on-site
  • Conflict management and prevention in the target region

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]]> Basisseminar https://merg-and-more.ch/en/product/basisseminar/?utm_source=rss&utm_medium=rss&utm_campaign=basisseminar Sat, 30 Nov 2019 22:18:10 +0000 https://merg-and-more.ch/?post_type=product&p=291 You get to know attitudes, knowledge and behavioural competence of other cultures. You will expand your competence to successfully manage intercultural interactions and avoid misunderstandings and misinterpretations.

 

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Methods

  • Input
  • Individual exercises
  • Group exercises (practical experience of cultural differences)
  • Video sequences
  • Case studies

Duration

2 days

Target group

All employees and managers from sales and service who come into contact with people from other cultures.

Previous knowledge

None

Seminar contents

  • The intercultural challenge of dealing with foreign cultures
  • The need for professional international action

What is culture?

  • Diversity and cultural barriers
  • Definitions of culture
  • Self-assessment of intercultural competence
  • How do I recognise my own cultural imprint?

Business practice

  • Hierarchies, staff management & dealing with foreign colleagues
  • Special aspects of working and management styles
  • Cultural differences in project and team work in the target country
  • Establishing and maintaining sustainable relationships with customers, suppliers and business partners
  • The cultural values of your target country
  • Typical stumbling blocks in communication

  • Communication

    ● Verbal, non-verbal
    ● Small talk, presentations, negotiations

  • Interaction

    ● Perception
    ● Intercultural social competence

  • Etiquette

    ● Attire
    ● Conduct at business meals, drinking behaviours

  • Characteristics of selected cultures

    ● These can be requested from the participants in the seminar

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